COMM - 4320 Communicating with Clients and Customers (3)

Focuses on organizational communication skills for effective management of customer/client relations. Emphasizes understanding the communication process as persuasive, while also managing communication to form long-term relationships. These skills are essential to enhancing the quality of communication with customers and clients in service-oriented professions such as sales, marketing, legal counseling, financial counseling, social work, the medical field and food services. Instructional Method: Offered Face-to-Face, Fully Online. Equivalent to COMS - 4452 Communicating with Clients and Customers (3).